Author Archives: peakfocus

Creative Grit

There has been a lot of buzz about the value of grit recently including a best seller named Grit: The Power of Passion and Perseverance by Angela Duckworth. The book explores the value of cultivating grit to achieve a more successful life. Grit is defined as perseverance, courage, resolve, or strength of character. There is no doubt that grit [...]

Beyond Hungry, Humble, and Smart

Ideal Team-players In 2016 Patrick Lencioni brought out the follow-up book to his The Five Dysfunctions of a Team, "The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues" [1]. Ideal team players, as Lencioni describes them, are Hungry, Humble and (emotionally) Smart - these are his "3 Virtues." It is rare for people with only [...]

Achieving Results Through People

Managers Wear Multiple Hats If you manage people, you may sometimes struggle with the very tough job of getting top performance from the people you manage. Since you need to get results through others, you need to build relationships in which people are motivated and engaged while at the same time holding them accountable to [...]

Want excellent customer service?

Below is one of the original Harrison Assessments case studies from 30 years ago! For those too young to know, the CES (now called Centrelink) is the Australian government employment service. The Challenge It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem. They were jointly running a [...]